Lê Thị Hồng

About

I set up multilingual phone-answering and booking bots for clinics, salons and restaurants in Delta and Richmond. The bot answers in English or tiếng Việt, takes bookings, and texts a confirmation, so the front desk isn't tied to the phone all day. I build these with Twilio and a simple booking calendar, and I test them with real callers before going live. A lot of my clients are family clinics where staff already wear five hats. I'll record the greeting in both languages and tune it until it sounds natural.