Rachel Goldberg
Vancouver · Remote · English
Price Range
Under $500
Availability
Taking new clients
Response Time
Within 12 hours
Work Mode
Remote
Services
Specialties
- ·FAQ automation
- ·After-sales follow-up
Contact
About
I handle the FAQ and after-sales side of customer support for small online brands. The setup deflects the routine questions, return status, sizing, order tracking, and only escalates the real ones, so a one-person support team can keep up. I lean on existing tools where I can, Intercom or a Shopify app plus an OpenAI layer, rather than overbuilding. Worked with a few Kitsilano DTC brands shipping across North America. I am calm about scope and will tell you when a feature is not worth the cost.
Rachel Goldberg is featured on JustListAI — Greater Vancouver's free local directory for AI practitioners. Based in Vancouver, BC.