Mai Nguyen

About

I set up follow-up and booking agents for service businesses around Uptown and the Vietnamese community in New West. The usual job: a missed-call text-back, a Twilio reminder flow, and a Zapier sequence that nudges quotes that went quiet. I keep things bilingual when it helps, so a nail studio or a clinic can reply in English and Tiếng Việt without staff retyping anything. I explain every step in plain language and leave you something you can edit yourself. Part-time around school hours, mostly remote.