Whitney Marsh

About

I handle the FAQ and after-sales layer of customer support for small online brands and a couple of B2B software vendors near Legacy West in Plano. The setup deflects the routine questions, return status, plan changes, order tracking, and only escalates the ones that actually need a person, so a lean support team can keep up. I lean on tools you likely already have, Intercom or a Shopify app plus an OpenAI layer, instead of overbuilding. Calm about scope, and I will tell you plainly when a feature is not worth the cost.